Returns & Exchanges

At Carlin Brothers Coffee, we want you to enjoy every sip. If you are not completely satisfied with your purchase, we offer returns on non-perishable merchandise and store credit for coffee products within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.

• 3.
  Package Your Item

  Securely pack the items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.