Frequently Asked Questions
Everything you need to know about your favorite brew.
How long does it take for my coffee to ship?
We roast our beans in small batches to ensure maximum freshness. Orders typically ship within 2-3 business days, and you will receive a tracking number as soon as your package leaves our facility.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes, including Drip, Espresso, and French Press, to suit your brewing method.
What is your return policy on food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 30 days for a resolution.
Are Carlin Brothers Coffee beans ethically sourced?
Yes, we prioritize ethical sourcing by partnering with farms that practice sustainable agriculture and ensure fair wages for all workers in the supply chain.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to bring our coffee to fans worldwide in the near future.
Can I manage my subscription settings?
Absolutely. By logging into your account, you can pause, skip, or cancel your coffee subscription at any time, as well as update your delivery frequency and roast preferences.